Resolving an E-book Quality Puzzle

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چکیده

As it turned out, the E-book devices produced by three suppliers failed to meet Amazon’s requirements. Since the company emphasizes on high quality, they conducted an investigation immediately but could not identify the cause of the quality failure. In response to this, they decided to seek help from an expert parterner. The company turned to ITQM, a joint venture of Intertek and TQM Consultants Co. Limited, to identify and resolve the quality issue once and for all.

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تاریخ انتشار 2012